Legal
Cookie policy
Last updated: 1 March 2026
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you use it. Some cookies are necessary for the site to work. Others help us improve your experience or measure performance.
Cookies we use
Necessary cookies
These are required for Promoly to function. They handle things like keeping you logged in and protecting against cross-site request forgery. You can't opt out of these.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Keeps you logged in | Session |
| csrf_token | Security protection | Session |
Analytics cookies
These help us understand how people use Promoly so we can improve the product. They collect anonymous usage data.
| Service | Purpose | Duration |
|---|---|---|
| Google Tag Manager | Manages analytics and marketing tags | Up to 2 years |
| PostHog | Product analytics, feature usage tracking, session recordings | 1 year |
Functional cookies
These support features like live chat and remember your preferences.
| Service | Purpose | Duration |
|---|---|---|
| Crisp | Live chat support widget, conversation history | 6 months |
Managing your cookie preferences
Most browsers let you control cookies through their settings. You can block or delete cookies, though this may affect how Promoly works.
Here's how to manage cookies in common browsers:
Opting out of analytics
To opt out of PostHog analytics, you can use PostHog's opt-out mechanism in your browser or install a browser extension that blocks tracking scripts.
To opt out of Google Analytics (loaded via GTM), install the Google Analytics Opt-out Browser Add-on.
Do Not Track
Some browsers send a "Do Not Track" signal. There's currently no industry standard for how websites should respond to this signal. We don't currently change our behaviour when we detect it, but we respect opt-out mechanisms provided by our analytics tools.
Changes to this policy
We'll update this page if our cookie usage changes. Check the "last updated" date at the top.
Contact
Questions about cookies? Email us at privacy@promo.ly.